Effective 5th March 2020. Revised 1 February 2023.
By using this Website, you agree to the following Terms and Conditions and Privacy Policy. Please read them carefully before using this Website.
* LOCK DOWN POLICY *
If you are prevented from attending a program as a result of Government Imposed Border Closures or Lock Downs and your booked program is still running you can:
(1) transfer your booking to the same course within 12 months at no extra cost,
(2) elect to transfer to a different course via an $80 transfer fee.
If there are no future programs that fit the options outlined above (1) and (2), and you would like to cancel your booking you can request a refund of all monies paid, less your non-refundable deposit (30% of the total cost of the program).
If you decide not to attend due to a change of mind or other reasons not related to Government Lockdown considerations, this is considered a cancellation of your booking and our normal cancellation policy will apply. Please read below for these details.
If your booked program is prevented from running due to Government Imposed Border Closures or Lock Downs and the program is postponed to a future date that you are unable to attend, you can:
(1) move your booking to the same course within 12 months at no extra cost,
(2) elect to transfer to a different course via an $80 transfer fee.
If there are no future programs that fit the options outlined above (1) and (2), and you would like to cancel your booking you can request a refund of all monies paid, less your non-refundable deposit (30% of the total cost of the program).
If you decide not to attend due to a change of mind or other reasons not related to Government Lockdown considerations, this is considered a cancellation of your booking and our normal cancellation policy will apply. Please read below for these details.
DR CASEY DELMARA, INTO THE WILD QUESTS & MENTAL HEALTH HACKER PROGRAMS & EXPERIENCES
THE FOLLOWING APPLIES TO ALL IN PERSON/FACE-TO-FACE PROGRAMS/CAMPS, WORKSHOPS & IMMERSION PROGRAMS
DR CASEY DELMARA & MENTAL HEALTH HACKER PARTICIPANT AGREEMENT
Please carefully read all the terms and conditions of this contract detailed below before purchasing a nature connection program with Mental Health Hacker & Dr Casey Delmara (hereinafter, “Company”). For and in consideration for being permitted to participate in the Program and/or Camp you have selected with Company (the “Program” and/or “Immersion”), you (the undersigned) agree to accept and be bound by the terms and conditions set forth herein.
1) IN PERSON PROGRAMS
PARTICIPANT AGREEMENT - AS APPLIES TO PROGRAMS, CAMPS & IMMERSIONS
GENERAL
Neither Mental Health Hacker, nor its employees or its agents are responsible for any injury, loss or damage to participants or their property during any camp or immersion. It is a condition of undertaking any activity with Mental Health Hacker that the firm, its owners, and servants or agents are absolved from all liability however arising for injury or damage however caused (and whether fatal or otherwise) arising out of such activity whether or not such injury or damage is in any way whatsoever due to any negligent act, breach of duty, default and/or omission on the part of Mental Health Hacker, its owners, servants or agents.
Mental Health Hacker reserves the right to amend, shorten or cancel any trip for any reason whatsoever including but not limited to bad or dangerous weather. In such a case Mental Health Hacker will not be responsible for expenses incurred by trip members in preparation for the trip (For example. nonrefundable airline tickets, medical expenses, equipment etc.) The cost of medical treatment, hospitalisation, evacuation by ambulance or helicopter or vessel remains the responsibility of the participant. Neither Mental Health Hacker, its employees or its agents is responsible for any such costs.
1. PROGRAM/CAMP, IMMERSION & WORKSHOP EXPERIENCE DETAILS.
Program or Camp Experience details for the Program or Camp Experience product in your cart, such as information about the destination, accommodations, departure and return dates, any included meals, any included transportation, included experiences, and payment details can be found on the Company’s website (https://www.mentalhealthhacker.com/) (the “Website“).
PLEASE READ AND ENSURE YOU UNDERSTAND THE PROGRAM AND/OR CAMP EXPERIENCE DETAILS AND POLICIES DETAILED HEREIN PRIOR TO CHECKING OUT.
By agreeing to the terms and conditions, you are advised activities on camps and program can be a strenuous physical activity and may increase the health and safety risks to the participant if they are suffering from: A: Any medical conditions that may be made worse by physical exertion. For example heart disease, asthma, some lung complaints. B: Any medical condition that can result in loss of consciousness. For example some form of epilepsy and some diabetic conditions C: Asthma that can be brought on by cold water or salt water mist.
Program activities can be a strenuous physical activity and older persons are at an increased risk of injury [including death] due to a higher incidence of medical conditions made worse by physical exertion, such as heart disease and stroke.
By attending the program, the participant exempts, relieves and indemnify’s Mental Health Hacker, its owners, staff, servants and agents from any claim by the participant for any personal injury (including death), or property damage caused by negligence.
Where this agreement is signed by a parent, guardian, school or organisation on behalf of a child; The parent, guardian, school or organisation agrees to indemnify the defendants for any liability arising from this program or associated activity including and legal costs.
2. REGISTRATION.
To reserve a spot for the Program or Camp Experience, you must click the product corresponding to the Program or Camp Experience of your choice to your cart and follow the checkout instructions on the Website to submit your information and non-refundable deposit specified on the Website for the Retreat/Experience (the “Deposit”) (collectively, the “Registration Materials”). Unless otherwise stated on the Website, deposit amounts are considered to be 30% of the total Program or Retreat Experience fee. You can register for your Program or Camp Experience via a full Program or Camp Experience payment or part payment. You will NOT have a reserved spot for the Program or Camp Experience if you fail to provide all of the Registration Materials.
3. CONFIRMATION AND ITINERARY SUBJECT TO MODIFICATION.
After Company receives your Registration Materials, you will receive a confirmation email. Please contact us if you do not receive a confirmation email within five (5) business days of submitting your Registration Materials. Thereafter, we may send you, and you consent to receive, correspondence related to the Program or Camp Experience and the Company, including the itinerary for the Camp or Experience. Such itinerary is subject to change and Company expressly reserves the right to modify the itinerary at any time due to availability of third party vendors, weather conditions, local conditions, or other circumstances out of our control (see also Section 9 below).
4. ACCOMMODATION AND MEALS
You acknowledge that Company is not responsible for any issues, changes or modifications to the accommodation at our chosen location during the duration of the Program or Retreat Experience. You acknowledge that you stay at our chosen location at your own risk. You acknowledge that you eat the food catered by the Company or accommodation provider and do not hold Company or Company parties responsible for any losses incurred by you from as a result of illness in relation to any allergy, intolerance, special dietary requirement and/or sensitivity. You must disclose any allergies, intolerances, special dietary requirements and/or sensitivities to food to Company at the time of booking. Whilst all care will be taken during the preparation of food in accordance with any allergies, intolerances, special dietary requirements and/or sensitivities, you will not hold the Company or Company parties liable for any losses, illnesses or sicknesses incurred by you during the Program or Retreat Experience as a result of any allergies, intolerance, special dietary requirements and/or sensitivities.
5. PAYMENT TERMS.
(1) Total Payment. The Total Payment is due in full no later than twenty-one (21) days prior to the departure date of the Program or Retreat Experience specified on the Website (the “Payment Due Date”). If company does not receive your total payment on or before the payment due date, company may cancel your reservation without notice.
(2) Deposit. Your Deposit is non-refundable. Unless otherwise stated on the Website or Booking Form the deposit is 30% of the total payment for your Program or Camp Experience with the Company. You may request to have your deposit applied to another participant’s registration for the same Program or Camp prior to the Payment Due Date. Your deposit may NOT be transferred to another participant’s registration for a different Program or Camp
(3) In order to receive early-bird pricing that may be advertised on the website at any given time, your deposit and total payment must be received on or before the final date of the early bird period as advertised on the website at that time.
(4) In order to receive early-bird pricing that is paid in instalments, either by private arrangement or a Third Party Subscription Service, your payments must be received on the day/s which are agreed upon at the time of your booking. If company does not receive your payment on or before the payment due dates, company may cancel your reservation without notice.
(5) All pricing, unless otherwise specified, is in Australian Dollars. Any charges incurred from foreign currency conversion or transactions are your sole responsibility and you will not hold Company liable for any such charges.
(6) You may be charged a fee for paying by credit card. This surcharge is in accordance with the Competition and Consumer Act and is in the amount equal to that charged by our Payment Gateway Service provider, Stripe, in order to process the payment.
6. AIRFARES, TRANSFERS, PASSPORT, VISA AND RELATED ITEMS.
You are responsible for purchasing, booking and confirming airfares for travel to and from the Program or Camp Experience. Company bears no responsibility for cancelled or delayed flights or any associated losses to you as a result including delayed arrival to any country or location in order to attend the Program or Camp Experience. You are responsible for ensuring your timely arrival to the country or location of the Camp or Experience. You are responsible for arranging your own transfer to and from the airport at both your point of departure and at the country or location of your Program or Camp Experience. You are responsible for obtaining and maintaining a valid passport and all appropriate visas, permits, certificates, and/or other required documentation (“Documentation”) for the countries, jurisdictions, parks, areas, etc. you will visit during the Program or Camp Experience. Company is not responsible if you are denied entry or exit to/from any country or location due to a lack of valid Documentation.
7. TRAVEL INSURANCE.
We strongly recommend the purchase of travel insurance for the Program or Camp Experience. You are solely responsible for the cost of any travel insurance and ensuring that you are adequately insured for the full duration of the Program or Camp Experience with respect to possible illness, injury, death, property damage, loss of baggage and personal items, cancellation and/or curtailment, and/or any other potential losses, damages, costs, expenses, or liabilities (collectively “Losses”). You will be solely responsible for any Losses related to your failure to procure travel insurance. Company is not responsible for any Losses you incur and/or sustain.
8. WEATHER
Company bears no responsibility for any losses caused by inclement weather including but not limited to tsunamis, cyclones, volcanic ash clouds or any other natural phenomena that may impact the Program or Camp Experience or that may impact your travel to and from the country or location of the Program or Camp Experience in any way. Company will not provide any refunds, discounts or credits for late arrival or early departure from the Program or Camp Experience due to weather, delays, commitments or for any other reason.
9. CHANGES OR CANCELLATION.
(1) Changes. Company reserves the right to make changes to any and all aspects of Program/Camp Experience (which may include without limitation changes to the dates of the Program/Camp, types and/or timing of activities available during the Program/Camp, items and/or services included with the Program/Retreat, the itinerary, and/or the nature of the Program/Camp Experiences) if, in Company’s sole discretion, Company deems it necessary to do so due to conditions that may be hazardous, dangerous, or otherwise adverse or threatening, if an act or omission of a third party prevents any such aspects of the Program/Retreat or any portion of the Program/Camp Experience, or for any other reason considered commercially necessary by Company. You will not be eligible for any refunds of any amounts based on any such changes to the Program/Camp.
(2) Cancellations and Rescheduling.
a By Company. Company reserves the right to cancel your reservation if your Total Payment is not received on or before the Payment Due Date and you will not be eligible for any refunds of any amounts.
Company further reserves the right to cancel and reschedule the Program/Retreat prior to the first Date of Departure/Venue Arrival for any reason, including but not limited to insufficient number of registrants, any other commercial reason in Company’s sole discretion, or due to a natural disaster, illness, civil unrest or any other unforeseen circumstance out of the company’s control. In such event you are able to transfer the entire amount you remitted to Company, less a $80 transfer fee, to another Program/Camp within 18 months. In no event will Company be responsible for any amount, including preparation costs, airfare, travel documents, or any other Losses or claimed damages.
b By You. All cancellations by you must be in writing and emailed to Company at the contact email address specified on the Website. If cancellation takes place 21 days prior to the Program/Camp start date, any payments made by you will be refunded, except your non-refundable Deposit. If cancellation takes place within 21 days of the beginning of the Program/Camp, you forfeit the entire amount remitted to Company.
c Effect of Changes or Cancellation. In the event of any change or cancellation under this Section 9, you acknowledge that you will have no right of refund of the Total Payment (whether in whole or in part, except as expressly provided in Sections 9(2)(a) and 9(2)(b)) and no right to claim compensation for any Liabilities incurred and/or sustained by virtue of any change or cancellation.
10. PHOTOS, VIDEO, OTHER MEDIA RELEASE.
By and in consideration for being permitted to participate in the Program/Retreat, you irrevocably grant Company and its agents and representatives all rights to use, reproduce, display, exhibit, publish, distribute, and/or produce derivative works based on your image, likeness, and voice as recorded by any camera and/or on any video, audio, and/or other media (collectively, “Likeness”) worldwide, in perpetuity, without compensation, payment, or other additional consideration of any kind, for any lawful purpose, including without limitation for marketing and trade purposes. You agree that your Likeness may be used, reproduced, displayed, exhibited, published, edited, or distributed by Company at its sole discretion. You understand that your Likeness may be used in various publications, promotional or marketing materials, and/or social media, unrestricted by time or geographic area and consent to such uses. You further understand and grant permission to Company and its agents and representatives to electronically display any Likeness of you on the Internet or in other public settings. You hereby waive the right to inspect or approve any and all materials in which your Likeness may appear. You further waive any right to royalties or other compensation arising or related to the use of your Likeness. This release applies to all photographic, audio, and/or video recordings collected as part of, in connection with, and/or during the Program/Camp Experience (by Company or any third party). There is no time limit on the validity of this release nor is there any geographic limitation on where materials including your Likeness may be used, reproduced, displayed, exhibited, published, and/or distributed by or on behalf of Company.
11. VOLUNTARY PARTICIPATION IN STRENUOUS ACTIVITY.
You acknowledge that you are voluntarily participating in the Program/Camp with Company, which may include strenuous physical activity including without limitation walking, running, hiking, skiing, snow play activities, dancing, climbing, swimming, jumping, yoga, plyometrics, knife carving, hunting activities, Program Classes, and various other exercises or physical activity (“Physical Activity”). You acknowledge that you are fully aware of the risks and hazards connected with participation in the Program/Camp and/or engaging in Physical Activity, which may include the risk of serious injury (e.g., heart attacks, muscle strains, pulls, tears, broken bones, shin splints, and other illnesses) or death, and you hereby elect to voluntarily participate in such Physical Activities as part of the Program/Camp.
12. HEALTH AND FITNESS ELIGIBILITY.
You represent that you are over the age of eighteen (18) and are healthy, in good physical and mental health, and are at a level appropriate to participate in, and are fully capable of participating in, the Program/Retreat. You further represent that you do not suffer from any medical conditions or disabilities that may restrict, limit, prevent, or preclude your participation in the Program/Retreat, including any Physical Activities. You have consulted with your physician and your physician has authorised you to participate in the Program/Retreat, including any Physical Activities. You will discuss and address any questions or concerns you may have about your physical or mental health with the appropriate health care professional prior to the start of your Program/Camp. Documentation from your physician confirming your clearance to participate in the Program/Camp can be provided upon request. If, at any time, you have any doubts about your physical condition or fitness to participate in any aspect of the Program/Camp Experience, you will cease participation in the same and seek appropriate medical attention.
You are hereby advised that the Program/Camp Experience may take place in remote areas where there is little or no access to traditional medical services or hospital facilities for serious health issues (or your particular health issues). You are further advised that any medical or evacuation expenses will be your sole responsibility.
As a result, we strongly encourage you to purchase travel insurance with appropriate coverage for your needs. We reserve the right in our sole discretion to refuse your participation in the Program/Camp, any Program/Camp Experiences, Physical Activities, and/or any other activities, due to medical, fitness, or other grounds. Company also reserves the right to deny participation in the Program/Camp or any related activities at any time to individuals demonstrating behaviour that may result in injury to themselves or others.
13. ASSUMPTION OF RISK.
You understand that serious accidents may occur during Physical Activities, including without limitation nature connection and Program/Camp Experiences, and that participants can sustain fatal and/or serious personal injury. As stated above, the Program/Camp may take place in a remote location where there is little or no access to traditional medical services or hospital facilities for serious and/or particular health issues. You may also be visiting places where the political, cultural, and geographical attributes of the location present risks and physical challenges that are greater than those present in your country of residence. It is your own responsibility to familiarise yourself with all possible relevant travel information in connection with your participation in the Program/Camp. Understanding and in full consideration of the foregoing, you agree to solely and exclusively assume full and complete responsibility for and the risks inherent in travel and engaging in Physical Activity (including Program/Camp Experiences) which may include injury, death, property damage, and/or any other kind of Liability, whether foreseen or unforeseen, which may occur during your participation in the Program/Camp. You acknowledge that your decision to participate in the Program/Camp is made in full consideration of the foregoing information and that you solely and exclusively assume the risks involved with participating in the Program/Camp. In no event will company be liable for any liabilities arising from or in connection with your participation in the Program/Camp.
14. INJURY.
In the event you are injured while participating in the Program/Camp, you agree to assume all financial obligations for any and all medical costs you incur. You acknowledge and agree that in no event shall company and/or any company party be liable or responsible for any losses or liabilities arising out of your participation in the Program/Camp.
15. WAIVER OF LIABILITY AND RELEASE.
In consideration for participating in the Program/Camp, you voluntarily assume full responsibility for and hereby release, waive, discharge, do not hold liable, and covenant not to sue company, its officers, members, agents, contractors, employees, volunteers, guides, and other representatives (each a “company party” and collectively, the “company parties”) for any and all claims, demands, actions, causes of action, and/or losses (including but not limited to any exemplary, direct, indirect, incidental, special, consequential, punitive, or other damages, medical expenses, lost wages/income, loss of services, lost profits, property damage, pain, illness, and death) (collectively “liabilities”) whatsoever arising out of or in any way related to your travel to and/or participation in the Program and/or Camp Experience and/or any activities conducted in connection therewith, regardless of whether such liabilities are caused by the negligence of any company party or otherwise, and regardless of whether such liability arises in tort, contract, strict liability, or otherwise, even if any company party has been advised of the possibility of such liabilities, to the fullest extent.
You have been advised and urged to obtain travel insurance to cover against Liabilities resulting from trip cancellation or interruption, weather, natural disaster, strike, illness, job reasons, accident, sickness, evacuation, pre-existing medical conditions, baggage delay, loss, theft, and other Liabilities associated with travel and your participation in the Program/Retreat. You acknowledge that whether or not you elect to purchase or not purchase travel insurance, you will not look to any of the Company Parties for reimbursement for any Liabilities suffered or occurring during your travel and/or participation in the Program/Camp.
16. INDEMNITY.
You further hereby agree to indemnify and to not hold liable the company parties for any and all liabilities (including without limitation court costs and attorneys’ fees) that one or more of the company parties may incur as a result of your participation in the Program/Camp, whether caused by the negligence of any company party or otherwise (but excluding any gross negligence or wilful misconduct of a company party), to the fullest extent allowed by applicable law.
17. BINDING EFFECT.
It is your express intent that this Agreement shall bind the members of your family and spouse, if you are alive, and your heirs, assigns and personal representative, if you are deceased, and shall be deemed as a RELEASE, WAIVER, DISCHARGE, AND COVENANT NOT TO SUE any of the Company Parties.
General Provisions
This Website is owned and operated by Casie Chalman (trading as Mental Health Hacker & Dr Casey Delmara), an Australian business located in the State of Victoria.
You must be at least twelve years of age to use our Website. Use of this Website is at your own risk. We host our site on a reputable platform, Groove and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the Website. The Terms and Conditions contained on this page is subject to change at any time.
Intellectual Property Notice
All images, text, designs, graphics, trademarks and service marks are owned by and property of Mental Health Hacker, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.
You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.
All rights (including intellectual property rights such as copyright and trademarks), whether subsisting now or in the future, in the Website and its contents are owned by or licensed to us. We reserve all rights which are not expressly granted to you under these Terms.
Copyright Notice
The documents and products available for sale on our Website are protected under United States International copyright laws. These documents may not be shared, manipulated, copied, reproduced, used or altered in any form or by any means, including mechanical, electrical, photocopying, or otherwise without the permission of the author. Unauthorised use of these documents is a violation of copyright and punishable by law.
Your Communications
Any communications made through our 'contact,' blog, blog comments, newsletter sign up or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our Website, servers, comments, emails or other media as allowed by Australian law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how we store and use your communications or any data provided by you in those communications, please refer to our Privacy Policy on this page.
We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libellous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.
Disclaimers
Our Website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless our Website and business for any direct or indirect loss or conduct incurred as a result of your use of our Website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).
While we may reference certain results, outcomes or situations on this Website, you understand and acknowledge that we make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for you as a result of these statements or any other statements anywhere on this Website. If you have medical, legal or financial questions, you should consult a medical professional, lawyer or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions you choose to make as a result of using this Website, related materials, products, courses or the materials contained herein.
This Website is updated on a regular basis, and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this Website is used at your own risk. If you should see any errors or omissions and would like to let us know, please email us at [email protected].
Affiliates
This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms & Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.
Online Services, Products & Community Rules
By clicking "I AGREE", during the registration process, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Website.
Under no circumstances is there to be any solicitation within the Online Course or associated online communities.
The Mental Health Hacker community is about learning to be proactive and look after your own mental health. It is not about trying to turn other students into your customers. You are not permitted to offer your services, sell your programs or products, or invite Online Course participants to join other social networks, groups, or programs. This is a space for learning and is a pitch-free, solicitation-free and sales-free environment. Sharing affiliate links within the Course's Member Area is not permitted.
Your failure to comply with these terms will result in immediate termination of your participation in the Online Course without refund.
Mental Health Hacker Community Rules: You agree to abide by the Mental Health Hacker Community Rules, which are available at https://mentalhealthhacker.com/community-agreement/ and are hereby incorporated into this and all other Agreements.
What happens after I agree to the Terms?
As a registered account holder, you will receive a user login and password (Login Details), which you can use to access the Website’s courses. We will send you a registration confirmation email.
In order to receive your Login Details, you must provide information about yourself (including your first name and an email address) (Account Information). You agree to provide true, accurate, current and complete Account Information, and to maintain and promptly update your Account Information in order to ensure that it remains true, accurate, current and complete. We refer you to our Personal Information Collection Policy which can be found here for information about how we handle your personal information.
You must not have more than one active account at any time, whether this is by use of a different name, email address, an alias or any other combination.
We take reasonable care in compiling the Website and its contents. However, the contents may not always reflect the most recent developments in medical knowledge or science.
The Website is not intended to be a substitute for professional advice. The diagnosis and treatment of a clinical condition can only be undertaken by a qualified healthcare professional in person. You should always seek the advice of a qualified healthcare professional with any questions you have regarding your health or a medical condition.
If you: (a) require urgent medical attention; (b) are at risk of harming yourself or someone else; or (c) are unsure about the suitability of the Website, or its contents, for your condition, you must seek the advice of a qualified healthcare professional. You may view crisis and emergency information at Lifeline Australia or Beyond Blue.
Will I be supervised when using the Website?
If the Website is provided to you as a "self-help" service, you acknowledge and agree that: (a) your use of the Website will not be monitored or reviewed by a Clinician; and (b) we are not required to follow up with you, outside the automated interactivity of the Website, regarding your care or mental health;
If your Clinician gives you a prescription to use the Website, you acknowledge and agree that: (a) when you register with us, you provide information about your Clinician; (b) your use of the Website may be monitored or reviewed by us and/or your Clinician; (c) we may disclose information about your use of the Website to your healthcare professional in accordance with our Personal Information Collection Policy and of these Terms; and (d) we may follow up with you regarding your use of the Website.
Is this Website for me?
If the Website is accessed by you as a "self-help" service, in order to be eligible to use the Website, you must: (a) be over the age of 12; (b) acknowledge that our courses are not recommended for those who are suicidal or have a serious mental health condition (such as bipolar disorder or schizophrenia); and (c) register with us as an account holder, by completing the relevant application forms.
Is there anything I cannot do on the Website?
You must not: (a) use the Website for any commercial purpose; (b) assign, sub-license, grant a security interest over or otherwise transfer any of your rights in respect of the Website; (c) provide your Login Details to any other person; (d) allow any other person to use your Login Details; (e) copy, reproduce, store, transmit, publish, modify, translate into any language, disassemble, reverse engineer, reverse assemble or otherwise create derivate works from any part of the Website or its contents, except and only to the extent that such activity is expressly permitted by these Agreement terms or applicable laws; You must: (a) use the Website in a way that does not infringe upon these terms, our reasonable directions and all applicable laws (b) take reasonable steps to protect your Login Details from unauthorised use; and (c) ensure that no content posted, entered or uploaded onto the Website is inappropriate or may cause offence, distress, menace or harassment.
We may investigate your use of the Website in order to determine if a violation of these Terms has occurred or to comply with applicable laws.
Am I responsible for anything?
You are responsible for any information or User Content you post, enter or upload onto the Website, or which is posted, entered or uploaded by another person using your Login Details. You consent to release us, our personnel and subcontractors from any loss we suffer (which may include legal costs and expenses on a full indemnity basis) or liability you suffer arising out of, or in connection with, your use or inability to use the Website or with respect to the contents of the Website or any part of the Website (including errors or omissions contained in the Website).
Termination
If at any time we feel you have violated these Terms and Conditions, then we shall immediately terminate your use of our Website and any related communications as we deem appropriate. It is within our sole discretion to allow any user's access of our Website, and we may revoke this access at any time without notice, and if necessary, block your IP address from further visits to our site(s).
What do I have to pay?
You must pay all applicable fees relating to your use of the Website and the Licence. You agree that the prices, fees and charges displayed within the Website are current at the time of display and may vary at any time with or without notice. All payments made to us for use and access to the Website are final and nonrefundable. If this Agreement is terminated for any reason, we will not refund any fees paid by you for your use of the Website and the Licence. Refunds are also not payable for any periods during which the Website is unavailable. You are responsible for any data usage fees and other third-party charges you incur in connection with your access to, download and use of the Website (including the fees that may be charged by your internet service provider and/or other service providers).
Refunds & Payment Collection for Online Products and Services
We take your investment seriously, and we’d appreciate if you took our investment of time and resources into your success seriously too.
Due to the nature of most of our online services and/or products provided, refunds will not be given.
For more information please refer to our Refund Policy.
*** Please see details above for the face-to-face Program/ Camp Experiences and Immersions.
Entire Agreement
Before you register with our Website or make any purchases therefrom, you will be asked to consent to our Privacy Policy. If you have consented, or once you do consent, the terms of the Privacy Policy together with these Terms and Conditions, the information contained herein constitutes the entire Agreement between site users and our business relating to the use of this Website.
Severability
If any part of these Terms and Conditions or our Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
Law and Jurisdiction
These Terms, Conditions and Privacy Policy are governed by and construed in accordance with Australian and United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Victoria, Australia.
Consent
By using our Website, you hereby consent to our Terms and Conditions of Use.
If you require any more information or have any questions about our Terms and Conditions of website use, or our Privacy Policy, please feel free to contact us by email at [email protected].
Children
If you are between the ages of 12 and 18 and wish to access our online courses or digital products, you must have a parent or legal guardian read and agree to these terms on your behalf. If you are a parent or legal guardian registering on behalf of a child under the age of 18 then you agree to read and accept these Terms, to read and comply with the information for parents/carers in the course modules, and to supervise your child's use of the Website.
What is your liability if I suffer loss?
Subject to these Terms and Conditions, for all matters connected to (a) your use or inability to use the Website; (b) the contents of any part of the Website; or (c) injury to you or a third party as a result of your use of the Website, to the maximum extent permitted by law, we exclude all warranties, rights, remedies and liability to you or a third party, whether arising under law (including rules of common law, principles of equity, statutes and regulations), tort (including negligence), breach of contract or otherwise. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be excluded, restricted or modified by Agreement (Non-Excludable Guarantee). To the maximum extent permitted by law, our liability for breach of a Non-Excludable Guarantee is limited, at our option, to either resupplying the Website to you or paying the cost of resupplying the Website to you.
Can you stop me using the Website?
Without limiting our rights under these Terms or at law, we may: (a) terminate this Agreement immediately by written notice to you, if you are in breach of any of the Terms and you do not fix the breach within the timeframe, we tell you to do so; or (b) discontinue the Website (including ceasing to provide administrative and technical support for the Website) in our sole discretion and at any time. If any event described in the paragraph above occurs, we may direct you to delete all copies of the Website, and related documentation, which are in your possession or under your control. You may terminate this Agreement at any time (including if you consider that changes we make to these Terms are materially detrimental to you) by deleting all copies of the Website, and related documentation, which are in your possession or under your control.
Is there anything else I need to know?
The Website and services are provided to you on an "as is" and "as available" basis. You agree that your use of the Website is at your sole risk. We do not guarantee that: (a) the Website or its contents will meet your specific needs or requirements; (b) the Website or its contents will be uninterrupted, timely, secure or error-free; (c) the Website or its contents will be of merchantable quality or fit for any purpose; (d) the results (including any test or assessment results) which may be obtained from the use of the Website will be accurate or reliable; (e) the quality of any products, services, information or other material you obtain or purchase through the Website will meet your expectations; or (c) errors in the Website or its contents will be corrected.
What do I do if I need technical support?
If you need any technical assistance with the Website, you can contact us at [email protected] between 9 am–5 pm AEST Monday to Friday (excluding public holidays). Our technical support team will not provide medical advice.
Contact Information
Email: [email protected]
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