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Thank you for booking your coaching session with Dr Casey Delmara & Mental Health Hacker. By attending your coaching session you agree to the following Coaching Agreement Terms & Conditions. Effective 5th March 2020. Revised 12 February 2022.

By using this Website, you agree to the following Terms and Conditions and Privacy Policy. Please read them carefully before using this Website.

General Provisions 

This Website is owned and operated by Casie Chalman (trading as Mental Health Hacker & Dr Casey Delmara), an Australian business located in the State of Victoria.

You must be at least twelve years of age to use our Website. Use of this Website is at your own risk. We host our site on a reputable platform, Groove, and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the Website. The Terms and Conditions contained on this page is subject to change at any time.

Coaching Agreement Terms & Conditions

1. As a client, I understand and agree that I am fully responsible for my physical, mental and emotional well-being during my coaching calls, including my choices and decisions. I am aware that I can choose to discontinue coaching at any time. 

2. I understand that “coaching” is a Professional-Client relationship I have with my coach that is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals. 

3. I understand that coaching is a comprehensive process that may involve all areas of my life, including work, finances, health, relationships, education and recreation. I acknowledge that deciding how to handle these issues, incorporate coaching into those areas, and implement my choices is exclusively my responsibility.  

4. I understand that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and,

5. I will not use it in place of any form of diagnosis, treatment or therapy. 

6. I promise that if I am currently in therapy or otherwise under the care of another mental health professional, that I have consulted with the mental health care provider regarding the advisability of working with a coach and that this person is aware of my decision to proceed with the coaching relationship. 

7. I understand that information will be held as confidential unless I state otherwise, in writing, except as required by law.

8. I understand that certain topics may be anonymously and hypothetically shared with other coaching professionals for training OR consultation purposes. 

9. I understand that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. I will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. I understand that all decisions in these areas are exclusively mine and I acknowledge that my decisions and my actions regarding them are my sole responsibility. 


The services to be provided by the coach to the client are face-to-face or Zoom/ Skype-coaching, as agreed jointly with the client. Coaching may address specific personal projects, business successes, or general conditions in the client's life or profession. Other coaching services include value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, and making empowering requests or suggestions for action. Throughout the working relationship, the coach will engage in direct and personal conversations. The client understands that successful coaching requires a co-active collaborative approach between client and coach. In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client's responsibility to enact or bring about the change. If the client believes the coaching is not working as desired, the client will communicate and take action to return the power to the coaching relationship. 

Prior History:

The client also agrees to disclose details of the past or present psychological or psychiatric treatment. In entering into the coaching relationship, and signing the agreement, you are agreeing that if any mental health difficulties arise during the course of the coaching relationship, you will notify me immediately so that I can discuss with you appropriate steps and if any additional referrals are needed. Privacy:The client can, at any point in the coaching session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. The coach agrees to respect this boundary and will not attempt to forward the conversation further along those lines. Confidentiality: All information about the coach/client relationship will remain strictly confidential except in very rare circumstances where decreed by law; ie. where the court might issue a subpoena for the file or information. If you wish for me as your coach to speak to someone outside our interactions, then you need to give me written permission (original letter, fax or email) to do so. Exceptions to the confidentiality of course relate to circumstances such as intent to seriously harm someone, child abuse etc. Otherwise, all your information is confidential. It is also important to note that in some situations, it is important to be aware of the use of technology in that for some clients, there is a risk in using certain media such as the internet, mobile phones and cordless phones. If you use these to communicate with me, then I will assume that it is appropriate to continue to do so in my interactions with you. Termination:Coaching under the terms and aforementioned agreements will continue for the duration of the contracted period. Only under extenuating circumstances can our coaching agreement be postponed up to 6 months of the said agreement. Our signatures on this agreement indicate a full understanding of an agreement with the information outlined above.


All fees are paid for in full unless specified by the prior agreement of the purchased coaching package. Additional appointments can be scheduled as needed. If you need to reschedule an appointment, please provide at least 24 hour's notice. These fees will be paid in advance. 

What do I have to pay?

You must pay all applicable fees relating to your use of the Website and the Licence. You agree that the prices, fees and charges displayed within the Website are current at the time of display and may vary at any time with or without notice. All payments made to us for use and access to the Website are final and nonrefundable. If this Agreement is terminated for any reason, we will not refund any fees paid by you for your use of the Website and the Licence. Refunds are also not payable for any periods during which the Website is unavailable. You are responsible for any data usage fees and other third-party charges you incur in connection with your access to, download and use of the Website (including the fees that may be charged by your internet service provider and/or other service providers).

Refunds & Payment Collection

We take your investment seriously, and we’d appreciate if you took our investment of time and resources into your success seriously too.

Due to the nature of most of our services and/or products provided, refunds will not be given for coaching sessions or coaching tools and resources provided.

For more information please refer to our Refund Policy.

Entire Agreement

Before you register with our Website or make any purchases therefrom, you will be asked to consent to our Privacy Policy. If you have consented, or once you do consent, the terms of the Privacy Policy together with these Terms and Conditions, the information contained herein constitutes the entire Agreement between site users and our business relating to the use of this Website.

Law and Jurisdiction 

These Terms, Conditions and Privacy Policy are governed by and construed in accordance with Australian and United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Victoria, Australia.


By attending Coaching sessions, the client hereby consents to our Terms and Conditions of Use.

If you require any more information or have any questions about our Terms and Conditions of website use, or our Privacy Policy, please feel free to contact us by email at [email protected].


If you are between the ages of 12 and 18 and wish to access our online courses or digital products, you must have a parent or legal guardian read and agree to these terms on your behalf. If you are a parent or legal guardian registering on behalf of a child under the age of 18 then you agree to read and accept these Terms, to read and comply with the information for parents/carers in the course modules, and to supervise your child's use of the Website.

What is your liability if I suffer loss?

Subject to these Terms and Conditions, for all matters connected to (a) your use or inability to use the Website; (b) the contents of any part of the Website; or (c) injury to you or a third party as a result of your use of the Website, to the maximum extent permitted by law, we exclude all warranties, rights, remedies and liability to you or a third party, whether arising under law (including rules of common law, principles of equity, statutes and regulations), tort (including negligence), breach of contract or otherwise. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by Agreement (Non-Excludable Guarantee). To the maximum extent permitted by law, our liability for breach of a Non-Excludable Guarantee is limited, at our option, to either resupplying the Website to you or paying the cost of resupplying the Website to you.

Can you stop me using the Website?

Without limiting our rights under these Terms or at law, we may: (a) terminate this Agreement immediately by written notice to you, if you are in breach of any of the Terms and you do not fix the breach within the timeframe, we tell you to do so; or (b) discontinue the Website (including ceasing to provide administrative and technical support for the Website) in our sole discretion and at any time. If any event described in the paragraph above occurs, we may direct you to delete all copies of the Website, and related documentation, which are in your possession or under your control. You may terminate this Agreement at any time (including if you consider that changes we make to these Terms are materially detrimental to you) by deleting all copies of the Website, and related documentation, which are in your possession or under your control.

Is there anything else I need to know?

The Website and services are provided to you on an "as is" and "as available" basis. You agree that your use of the Website is at your sole risk. We do not guarantee that: (a) the Website or its contents will meet your specific needs or requirements; (b) the Website or its contents will be uninterrupted, timely, secure or error-free; (c) the Website or its contents will be of merchantable quality or fit for any purpose; (d) the results (including any test or assessment results) which may be obtained from the use of the Website will be accurate or reliable; (e) the quality of any products, services, information or other material you obtain or purchase through the Website will meet your expectations; or (c) errors in the Website or its contents will be corrected.

What do I do if I need technical support?

If you need any technical assistance with the Website, you can contact us at [email protected] between 9 am–5 pm AEST Monday to Friday (excluding public holidays). Our technical support team will not provide medical advice.

Contact Information

Email: [email protected] 

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